Delivery & Returns

Delivery

All of our items are handmade, we do carry stock, however at times certain items will be made to order (Personalised).Please allow 3-7 working days notice on such orders before dispatch ,which could take up to 12 working days.

Goods are sent out using Royal Mail and may require a signature upon arrival.

 

Returns & Exchanges

Goods may be returned for a refund within 14 days of receipt.

Please note we are not responsible for cost of return postage unless items delivered are faulty. If this should occur please contact us first.  Please allow 14 working days for returns to be processed once they reach us.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item.  Please ensure that the items are safely packaged and return to us using a signed for delivery service and include a reason for return.  We cannot be held responsible for items that are lost in transit whilst being returned to us.

Please send your returned items to:

Bspoked Enterprises
Monastery Road
Neath,
South Wales
SA10 7DR

Call 01792 812825